Working at Acorn Manor Residential Home
202 Pooltown Road, Ellesmere Port, CH65 7ED
Operated by Pooltown Care Limited
30 bedsResidential homes
Workplace Score
5.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.7/10
Key Finding
"Accessible managers, good training and positive staff culture, but kitchen staffing shortages pull the activities coordinator away causing inconsistent programmes."
Safety & Risk
6/10
✓
Apart from one discrepancy in the recording of one person's medication which had not posed any risk of harm to the person, medication was otherwise safely managed. Environmental risks were not always identified.
Staff Culture
6/10
✓
Staff interactions were seen to be helpful and respectful. Staff received regular staff meetings.
Staffing Levels
5/10
!
Recent staffing rotas evidenced sufficient care staff on duty. On the day of our visit, kitchen staff were not available, and this had been unavoidable.
Training & Dev
6/10
✓
Per 2021 comprehensive inspection: Training records were in place and outlined relevant training that had been completed by staff. Staff supervisions and appraisals were evidenced.
Management
6/10
✓
The management team operated an open-door approach and were accessible to people.
Programmes
5/10
!
An activities co-ordinator was on duty, however, they were called to work in the kitchen due to unavoidable staffing issues. Advertised activities, as a result were inconsistent with chair-based exercise set up and then not carried out.
Points to consider
Staffing covers care shifts okay but kitchen shortages mean other staff like the activities coordinator get pulled away from their jobs.
On the day of our visit, kitchen staff were not available, and this had been unavoidable. The registered manager had made arrangements to cover this by utilising the activities co-ordinator (qualified in food hygiene) to assist.
Activities coordinator is in place but planned sessions often don't happen because of staff covering other duties.
We observed activities directly. An activities co-ordinator was on duty, however, they were called to work in the kitchen due to unavoidable staffing issues. Advertised activities, as a result were inconsistent.
Some medication records don't match deliveries and hot radiators were missed as risks even though rooms are usually locked.
Medication recording in respect of antibiotics was not always accurate... A radiator in one bathroom was very hot to the touch.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews