Working at Acorn Lodge - Surbiton
361 Ewell Road, Surbiton, KT6 7BZ
Operated by Carelodges Group Limited
10 bedsResidential homes
Workplace Score
6.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.3/10
Key Finding
"Supportive management, positive culture and stable staffing, although lack of in-house activities holds it back."
Safety & Risk
7/10
✓
The provider had a proactive and positive culture of safety... incidents and accidents... investigated, recorded and reported... Staff managed medicines well... Medicines Administration Records (MAR) showed that people received their medicines as prescribed.
Staff Culture
7/10
✓
The provider fostered a positive culture where staff felt they could speak up and their voice would be heard... Staff were aware of the safeguarding procedure... 'I don’t have any concerns here. So far so good.'
Staffing Levels
6/10
✓
The provider made sure there were enough qualified, skilled and experienced staff... There was enough staff to support people to go out, including accessing the community... A stable staff team
Training & Dev
6/10
✓
Regular supervisions and appraisals were carried out to monitor and assess staff’s performance and skills... Staff were trained and had their competence checked before they started supporting people with their medicines.
Management
7/10
✓
Staff members’ comments included, '[The registered manager] listens... He is a very supportive man' and 'The manager tells us in a polite way. We tell him our problems and he helps.'
Programmes
3/10
✕
People were not always supported to interact and occupy their free time because of the lack of activities in the house... did not always ensure people had access to stimulating and engaging activities when at home.
Points to consider
No in-house activities or equipment like board games, so the role is mostly routine personal care inside with some community outings.
people were not always supported to interact and occupy their free time because of the lack of activities in the house. People did not have easy access to board games or any other equipment to support their engagement.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews