Last updated: 10 February 2026
"Staff felt valued and happy with good training and supervision, but safety risks like choking weren't always checked and safeguarding alerts missed."
Incidents and accidents were not always responded to, risks to people’s health like choking and bedrail injuries were not always assessed and mitigated, and safeguarding incidents were not always referred to the local authority.
Staff told us they felt appreciated and happy to work at the service, with comments like 'I feel valued, they are supporting us' and 'I am very happy, it’s the best placement for me'.
The provider made sure there were enough qualified, skilled and experienced staff who received effective support, supervision and development, but discussions regarding gaps in employment histories were not always documented.
Staff were regularly supervised and were given training opportunities to support them in their roles, with additional bite-sized training courses facilitated by nursing staff.
People, their relatives, professionals and staff spoke highly of the registered manager who was visible and available, but quality assurance processes did not provide thorough oversight of the service.
People engaged with a programme of activities including baking cakes, visiting dog and animals, bingo, music man, puzzles, garden party and church service.
Managers missed some safeguarding alerts that should have gone to the local council, and risks like choking or bed falls weren't always checked.
we identified incidents which had not been reported to the local authority. During the inspection, we raised 5 safeguarding concerns with the local authority. Risks to people’s health were not always assessed and mitigated which increased potential harm of people choking and sustaining injuries from bedrails.
Recruitment missed noting talks about gaps in staff work histories, so hiring isn't fully reliable.
The provider completed pre-employment checks prior to staff deployment, however, discussions held regarding gaps in employment histories were not always documented.
Quality checks on care records and incidents didn't spot problems like missing risk details or incomplete notes.
Quality assurance processes did not provide a thorough oversight of the service. Inconsistent or incomplete care and staff records had not been identified through checks and audits.
AI Generated
Last inspected: September 2025
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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