Working at Acorn House - Laindon

We found risks were not fully assessed for one person in relation to accessing the community safely. The registered manager ensured this risk was immediately assessed when we brought it to their attention. Medicine processes were safe.”

Staff were positive about working at the service. A staff member told us, “The best thing about working here is the team.” A second staff member said, “I love working here.” Staff consistency has improved since the registered manager came into post and this has improved morale at Acorn House.”

There were enough staff employed to help ensure people were kept safe from harm. People and their relatives were positive about the staff support and consistency that is received at Acorn House.”

All staff had been suitably recruited, inducted and trained to meet people's individual needs. Staff received regular supervisions and access to training. Where gaps had been identified in training the registered manager provided assurances the training was planned.”

Staff feedback was positive about the management and support they received to do their job effectively. One member of staff told us, “The management is very supportive, they always encourage us to talk to them and that the door is always open if we have any complaints.”

People told us they were able to go to their chosen activities such as the Disco on a Wednesday and going out for coffee and cake... swimming, dancing, disco, cycling, walking, going to day centres etc.”