Working at Acorn House - Croydon

Per 2019 comprehensive inspection: Staff knew how to safeguard people from abuse... People's records contained detailed information about risks... Medicines were stored safely and securely.

Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Staff told us they worked well with their colleagues and there was good communication amongst the team.

Staff completed regular training to ensure their knowledge stayed up to date with best practice guidance. Competency checks were undertaken to ensure staff retained what they had learnt in training.

Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment.

Staff supported people to continue to do what they enjoyed... This included a range of activities delivered at the service. The activities coordinator had clear plans in place... including supporting people to get out more and access the local community.