Working at Acorn House Care Centre
Whalley New Road, Blackburn, BB1 9SP
Operated by MMCG (CCH) Limited
32 bedsResidential homes
Workplace Score
4.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.8/10
Key Finding
"Staff feel supported and involved with varied activities and safe care, but no registered manager yet and short-staffed shifts cause delays."
Safety & Risk
7/10
✓
People were protected from the risk of abuse or avoidable harm and appropriate action was taken to manage accidents and incidents. Staff managed people's medicines safely, in line with national guidance.
Staff Culture
6/10
✓
Staff felt the service had improved since the last inspection and found the new manager supportive and approachable. Staff felt involved in the service and comfortable approaching management.
Staffing Levels
4/10
!
Staffing rotas showed that on a number of occasions over recent weeks, the service had been understaffed during the day and night. Staff confirmed... sometimes people experienced delays in receiving support when they were short staffed.
Training & Dev
5/10
!
Staff understood their roles and responsibilities, which were made clear during their induction, training, supervision, handovers and during staff meetings.
Management
2/10
✕
The service did not have a manager registered with CQC. The manager had started working at the service six weeks before our inspection and had applied to CQC to become the registered manager for the home.
Programmes
6/10
✓
The home had an activities co-ordinator, who supported people with a variety of group and one to one activities, including movement to music, guided meditation, bingo, book club, board games and coffee mornings.
Points to consider
No permanent manager in place yet
The service did not have a manager registered with CQC. The manager had started working at the service six weeks before our inspection and had applied to CQC to become the registered manager for the home.
Not enough staff on some shifts, so residents sometimes wait longer for help, and agency workers will cover the gaps
Staffing rotas showed that on a number of occasions over recent weeks, the service had been understaffed during the day and night... sometimes people experienced delays in receiving support... provider agreed to use agency staff to cover any shortages
Only standard induction and basic training mentioned, no specialist courses or funded qualifications
Staff understood their roles and responsibilities, which were made clear during their induction, training, supervision, handovers and during staff meetings.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews