Last updated: 10 February 2026
"Staff feel supported by an approachable manager in a cheerful culture, but unclear staff retention and basic training hold it back."
People were protected from the risk of abuse. Staff had completed training in safeguarding vulnerable adults and were aware of the processes for reporting incidents. Accidents and incidents were monitored and appropriate action taken in response.
The registered manager and the staff team promoted a supportive culture which impacted positively upon staff morale. Staff appeared cheerful and told us that they enjoyed working at the service.
We reviewed staffing rotas which showed consistent numbers of staff were in place. This helped ensure people's needs were being met in a safe manner.
Staff had received the training they needed to carry out their roles effectively. They had completed training in areas such as moving and handling, basic life support, nutrition and hydration, promoting healthy skin and the Mental Capacity Act 2005.
There was a registered manager in post who people and staff knew and liked. People felt that she was approachable and staff told us that she was supportive.
There was a 'wellbeing co-ordinator' in post who was in charge of organising activities. People confirmed that there were activities for them to participate in, such as day trips and arts and crafts.
Staffing is adequate with consistent rotas, but no details on staff staying long-term or low use of agency workers.
We reviewed staffing rotas which showed consistent numbers of staff were in place. This helped ensure people's needs were being met in a safe manner.
Only standard training like moving people and basic life support, no specialist courses or funded qualifications.
Staff had received the training they needed to carry out their roles effectively. They had completed training in areas such as moving and handling, basic life support, nutrition and hydration, promoting healthy skin and the Mental Capacity Act 2005.
Activities include arts, crafts, trips and church visits with a coordinator, but no special named programmes or advanced approaches.
There was a 'wellbeing co-ordinator' in post who was in charge of organising activities. People confirmed that there were activities for them to participate in, such as day trips and arts and crafts.
AI Generated
Last inspected: February 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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