Working at Acorn Heights Care Home
147 Manchester Road, Burnley, BB11 4HT
Operated by S.J. Care Homes (Wallasey) Limited
22 bedsResidential homes
Workplace Score
6.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.2/10
Key Finding
"Strong safety and infection control with a happy, supportive staff culture, although basic activities rely on staff working extra hours."
Safety & Risk
8/10
✓
Robust infection prevention and control procedures understood and followed by staff, all completed training, good cleanliness (2020).
Staff Culture
7/10
✓
Per 2018 comprehensive inspection: Staff said 'It's good to come to work. I love it', felt valued with praise and support; atmosphere happy and calm (also noted 2020).
Staffing Levels
5/10
!
Per 2018 comprehensive inspection: 'there were sufficient numbers of staff to meet people's needs'; shortfalls due to leave or sickness covered by existing staff.
Training & Dev
6/10
✓
Per 2018 comprehensive inspection: Staff received range of training and professional development, induction, regular supervision, some working towards national care qualifications.
Management
7/10
✓
Per 2018 comprehensive inspection: Registered manager visible and active, described as 'approachable', 'fair' and 'effective' by staff.
Programmes
4/10
!
Per 2018 comprehensive inspection: Basic activities like crafts, colouring, outings, pub visits by staff working extra hours while recruiting activities person; craft activities noted 2020.
Points to consider
No activities coordinator, so care staff do extra hours for basic crafts and outings.
The service was currently in the process of recruiting an activities person; staff were working additional hours to provide people with activities. (2018)
Staffing is adequate but staff cover shortfalls from sickness or leave themselves.
Any shortfalls due to leave or sickness were covered by existing staff which ensured people were cared for by staff who knew them. (2018)
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews