Last updated: 9 February 2026
"Staff feel valued in a positive culture with stable staffing and low turnover, but training lacks funded qualifications for career growth and activities need more variety."
The service had a proactive and positive culture of safety, based on openness and honesty. They listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice.
People were supported by staff who felt valued by the management team. Staff were confident to give feedback and were treated equally, free from bullying or harassment. Positive, relaxed and friendly environment.
The service made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development. ‘The staff are really good... They don’t have a quick turn over of staff.’
Per 2019 comprehensive inspection: Staff received training which supported them to carry out their role, thorough induction, training taking place regularly, competency checks in medication administration, tissue viability, moving and handling and nursing interventions.
Members of the management team were visible, knowledgeable and supportive, helping staff develop in their roles. Staff were confident to give feedback and were treated equally, free from bullying or harassment.
Per 2019 comprehensive inspection: The provider employed an activity co-ordinator responsible for ensuring meaningful and varied activities... music therapy, pet therapy, pamper day, one to one time, blind food tasting session, sandwich making.
Training is standard with regular updates and checks on skills like wound care, but no funded qualifications or ways to build your career.
Managers made sure staff received training and regular support to maintain high-quality care. Per 2019 comprehensive inspection: competency checks in tissue viability, medication administration.
Activities include pet therapy and music sessions run by a coordinator, but no specialist programmes or partnerships to make the job more varied.
Per 2019 comprehensive inspection: activity co-ordinator... music therapy, pet therapy, pamper day.
Managers are visible and supportive with good staff relations, but no evidence they work hands-on with the team or bring in new ideas.
Members of the management team were visible, knowledgeable and supportive, helping staff develop in their roles.
AI Generated
Last inspected: February 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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