Working at Acer Mews

Staff say there aren't enough of them so everyone is always rushing and agency covers some shifts.

I don’t feel there are enough staff to meet people’s needs. Some people needs several staff for care, and that makes it difficult... Staff are always on the go.” “They sometimes use agency staff.”

Medication mistakes like doses too close together and poor records make safety a worry.

We found gaps in the EMAR... one person received doses of paracetamol too close together. For people prescribed medicine patches there was not always a record of where this had been applied.”

Basic activities like themed nights and games but nothing specialist or innovative to vary the day.

The activity worker always puts on themed nights for Burns night, Easter, Valentines... gets them all little presents... vegetable patch... play games.”