Working at Acer House Care Home
141b Milton Road, Weston Super Mare, BS22 8AA
Operated by Avery Homes WSM Limited
60 bedsResidential homes
Workplace Score
5.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.9/10
Key Finding
"Strong safety including infection control, warm culture and varied activities programmes, but agency staff use and inconsistent supervisions need improvement."
Safety & Risk
8/10
✓
2020 targeted inspection: Staff confident in infection control during outbreak, effective PPE, testing, zoning, cleaning; assured outbreak managed well; per 2018: good safeguarding logs, medicines, incidents.
Staff Culture
6/10
✓
Per 2018 comprehensive inspection: Staff described working in small teams for personalised care; observed 'warm, relaxed and calm' atmosphere with positive staff-resident interactions.
Staffing Levels
5/10
!
Per 2018 comprehensive inspection: 'The staffing levels and the way staff were deployed was safe... There was some use of agency staff... staff are currently being recruited to fill the vacancies'.
Training & Dev
5/10
!
Per 2018 comprehensive inspection: 'The staff training programme... was in the process of being updated... formal supervision had been inconsistent and staff had received 'group' and 'informal' supervisions'.
Management
6/10
✓
Per 2018 comprehensive inspection: New registered manager in post nearly three months; quality checking systems now used effectively with action plans addressing identified shortfalls.
Programmes
6/10
✓
Per 2018 comprehensive inspection: Two wellbeing coordinators run varied 7-day programme with music therapy, art group, outings, school visits, exercise classes, community partnerships like Age UK.
Points to consider
Staffing levels are okay but they use some agency workers and have vacancies they are trying to fill.
Per 2018: 'There was some use of agency staff... staff are currently being recruited to fill the vacancies in the staff team'
Training covers basics and some specialist areas but had gaps and inconsistent supervisions that are being fixed.
Per 2018: 'The staff training programme... was in the process of being updated... evidence showed that formal supervision had been inconsistent'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews