Working at Acacia Lodge

Medication records do not match stock counts, risking unsafe medicine support.

These records did not always correspond with the number of medicines the service held for people.

No proper plan for specialist training, like for mental health or physical needs.

the provider was not able to demonstrate there was an established approach and strategy to determining what mandatory and additional training staff were required to complete and when. For example, training to support people living with mental health issues or physical health conditions.

Risks like weight loss or food safety not always managed well.

the provider had not always identified and managed risks to people's safety and wellbeing... manager could not demonstrate appropriate actions were always taken when residents health and welfare declined, such as their weight.