Working at Acacia Lodge Care Home

Risks associated to people’s needs were identified and managed. People felt safe with the staff and the care provided. There were enough trained staff to meet people’s care needs safely.

Staff told us they felt empowered to speak up about any concerns... Staff said they felt listened to and supported, knowing the provider would take action where there were concerns.

There were enough staff with the appropriate skills and knowledge deployed to meet people’s needs. Where agency staff were used, they had received an induction and support to carry out their roles safely.

Staff were trained, skilled and were knowledgeable with the current best practice... Staff training was up to date, and specialist training was provided to meet people’s specific health and care needs.

Staff said they found the provider and managers approachable and felt supported to carry out their roles by compassionate managers and leaders.

We observed people were supported to take part in activities they enjoyed. Some people preferred one-to-one activities which was provided in the mornings. Group activities took place in the afternoons.