Working at Acacia Lodge

Staff had a clear understanding of the actions they should take if they identified people were at risk of harm or abuse. Accidents and incidents were reviewed and investigated by the registered manager with analysis for trends.

Without exception everyone described a 'family' feel to the service which had developed as a result of an approach that valued and respected everyone. Staff felt valued and listened to and had access to a wide range of development opportunities.

Staff were positive about the training they received and told us it enabled them to feel confident to deliver effective care. The provider supported staff training and development and encouraged staff to gain recognised qualifications.

People, staff and health and social care professionals spoke highly of the registered manager. The registered manager led by example which resulted in staff feeling valued and listened to.

The service had adopted the 'butterfly' approach for people living with dementia. People had exceptional opportunities to experience true community interaction that enhanced their wellbeing including weekly nursery visits and Pets as Therapy dogs.