Working at Acacia House - Tenterden
Ashford Road, Tenterden, TN30 6QA
Operated by Acacia Number 1 Limited
47 bedsNursing homes
Workplace Score
5.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.6/10
Key Finding
"Staff feel supported by approachable managers with good communication and varied activities, but agency staff use and training gaps hold it back."
Safety & Risk
6/10
✓
Per 2020: Medicines were managed safely; risk assessments... in place... service was clean... staff had access to PPE, minor improvements for fluid monitoring.
Staff Culture
6/10
✓
Per 2017: Staff felt there was good communication and were clear about their roles. They felt well supported.
Staffing Levels
5/10
!
Per 2017: There was enough trained staff on duty... At times agency staff were used; the registered manager told us they had an RGN vacancy.
Training & Dev
5/10
!
Per 2020: staff training had fallen behind in this area [falls monitoring], following the departure of previously trained staff.
Management
6/10
✓
Per 2017: Staff felt well supported by the registered and deputy managers; approachable manager.
Programmes
6/10
✓
Per 2017: full time activities coordinator delivered varied programme including Daily Sparkle reminiscence newspaper, music therapy, quizzes, entertainers, garden parties.
Points to consider
Enough staff to get by but they use agency workers sometimes and have nurse vacancies.
At times agency staff were used; the registered manager told us they had an RGN vacancy.
Training has gaps in areas like falls prevention after some trained staff left.
staff training had fallen behind in this area, following the departure of previously trained staff.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2017
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews