Working at Acacia Court

No permanent manager in post, and recent management changes have been challenging for some staff.

At the time of our inspection there was not a registered manager in post... the recent period of transition of management had been challenging for some relatives and staff.

Training has gaps so some staff unclear on safeguarding reporting and mental capacity rules.

some staff were unclear who to report to safeguarding concerns to at the local authority... some staff did not know what whistle blowing meant or understand all the key principles of the Mental Capacity Act (2005).

Safeguarding processes not fully effective, with staff unsure on duties and an alert raised during inspection.

Staff had undertaken safeguarding training; however, they did not always know what their responsibility was about safeguarding people... we raised a safeguarding alert following concerns raised by a relative.