Last updated: 10 February 2026
"Staff feel supported and valued with strong safety learning, but agency staffing and basic activities hold it back."
The management ensured that lessons were learnt if things went wrong. The provider had identified an increase in falls... that led to improved responses by staff and targeted training.
Staff were happy working at the home and felt that their involvement and suggestions were valued. One staff member said, 'I have made suggestions to the manager... and the manager did this.'
There were enough staff in place to ensure people remained safe and met their needs. One staff member said, 'The staffing levels are good, if someone goes sick, we go to teamwork and get an agency to help us.'
Staff had completed training in areas such as moving and handling, catheter care, safeguarding, diabetes and falls awareness. Staff felt supported in their role and received regular supervision.
The registered manager was visible in the service, approachable and took a genuine interest in the feedback from people, staff, family and other professionals.
People had social stimulation care plans in place that detailed what activities were personal to them. One person said, 'There are plenty of activities, I enjoy all of that. I like to colour.'
Staffing is adequate but they use agency workers when staff call in sick.
if someone goes sick, we go to teamwork and get an agency to help us. Agency staff usually work with permanent staff to get to know the residents well.
Activities are regular with a coordinator but mostly basic like colouring, no specialist programmes.
There are plenty of activities, I enjoy all of that. I like to colour.
AI Generated
Last inspected: October 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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