Last updated: 10 February 2026
"Staff feel valued with up-to-date training, but poor staffing, unsafe medicines management and weak leadership hold it back."
Medicines were not safely managed. We found discrepancies in medicines records. Numerous pill counts were incorrect meaning people did not always receive their medication as prescribed.
Staff told us they felt valued at work but feedback around workload was mixed.
We observed the staffing in the home was not appropriate. Staff were not always available in communal spaces to help people. Safe recruitment practices were not followed. Recruitment records had dates altered.
Records indicated that staff training was up to date. Staff were not always able to confidently talk to us about supervisions or appraisals, though records indicated that staff had received supervisions.
the management had not identified many of the issues we have found
The home did not employ an activities coordinator, but care staff did try to offer some activities. The service had an activity plan in place on the noticeboard.
Not enough staff on duty so you are always stretched thin and rushing, plus they hire people before full background checks come back.
We observed the staffing in the home was not appropriate. Staff were not always available in communal spaces to help people. Safe recruitment practices were not followed. Recruitment records had dates altered.
Medication mistakes like wrong pill counts and poor cleaning make it hard to keep people safe in your daily work.
Medicines were not safely managed. We found discrepancies in medicines records. Numerous pill counts were incorrect. The home was not always clean and tidy. Some areas required a deep clean.
Bosses miss major problems like safety risks and don't spot issues in their checks so nothing gets fixed properly.
the management had not identified many of the issues we have found. Although multiple audits and oversight tools were in place they did always not identify the issues we found during our inspection.
AI Generated
Last inspected: June 2025
Management Quality
Well-led: Inadequate
Direct feedback from current and former employees

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