Last updated: 10 February 2026
"Staff feel supported by passionate managers in a positive culture with safe medicines, but occasional waits for help and training gaps need attention."
People were supported to receive their medicines safely. Medicine records were maintained, and checks indicated people had been given the medicines prescribed.
Staff were committed to delivering person-centred care. One staff member told us, 'Its lovely to work here. People have the freedom to live their lives in the way they want to.'
People generally felt there were enough staff to provide the support they needed. One person commented, 'I only have to ring the bell, and someone comes. Sometimes I may have to wait a bit.'
Staff completed a range of training. Overall training compliance was sufficient with any areas of shortfall being addressed within an ongoing training programme.
The registered manager and management team were relatively new to their roles but were passionate about driving improvement within the service. Staff spoke positively about how they were supported to learn and develop.
The registered manager and staff, particularly the wellbeing and activity staff were continually building links within the local community. This included supporting events in the local community and arranging events at the home.
Staff numbers are enough most of the time but residents sometimes have to wait a bit when they ring the bell.
One person commented, 'I only have to ring the bell, and someone comes. Sometimes I may have to wait a bit, but if I press the red emergency button they are there immediately.'
Training covers the basics and is mostly up to date but had some shortfalls that needed fixing.
Overall training compliance was sufficient with any areas of shortfall being addressed within an ongoing training programme.
Activities include community outings and events but no specialist programmes like therapy or named innovations.
This had included involvement in local walking groups and street markets, as well as celebrations and awareness raising events held within the home.
AI Generated
Last inspected: May 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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