Last updated: 10 February 2026
"Staff feel valued with positive morale and good training, but weak recruitment checks and poor risk management create safety concerns."
Risks were not always identified or managed effectively, with inconsistencies in care plans, environmental hazards like unsecured wardrobes, and minor gaps in medicines recording; two regulatory breaches identified.
Staff morale was positive, with many reporting that they felt valued and listened to; one staff member commented, 'The manager is very supportive, and we feel confident raising any concerns.'
There were enough staff on duty to meet people’s needs, but recruitment processes were not safe or robust, with several staff files lacking full employment references, gaps in work history, and some starting before DBS checks.
Staff had completed mandatory training and understood their safeguarding responsibilities, though some lacked confidence in applying risk management processes and further refresher training was being arranged.
Leadership oversight required improvement. The manager was visible and cooperative but lacked sufficient administrative support, which affected the timeliness and quality of audits and record reviews.
People told us they enjoyed the activities arranged within the care home and in the community, such as sitting in the lounge where something is always going on, but no dedicated coordinator or structured programme mentioned.
Recruitment checks are weak with missing job histories, references and some staff starting before full background checks, so you might work with people who havent been properly vetted.
Several staff files did not contain full employment references. One file contained only a single reference... Some staff had started work before Disclosure and Barring Service (DBS) checks had been returned.
Risk assessments and care plans have gaps and contradictions that confuse staff and create safety risks during daily work.
Care plans contained contradictory information... Some care plans lacked clear and consistent instructions on repositioning intervals and comfort checks.
No structured activities programme or coordinator means your days are mostly routine personal care with little variety.
Several people and relatives spoke about activities and routines. One person said, 'I like sitting in the lounge; there’s always something going on.' Activities were taking place, but no specialist or named programmes mentioned.
AI Generated
Last inspected: April 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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