Last updated: 10 February 2026
"Staff praised the supportive manager and felt valued in a happy atmosphere with stable staffing, but the activities programme offers basic sessions without specialist therapies."
The service embedded a proactive approach to anticipating and managing risks to people who lived in the home [...] Staff regularly assessed risks associated with people's care and well-being and took appropriate action [...] Medicines were managed safely.
Staff told us they felt listened to, valued and able to contribute to the improvement of care. [...] we observed effective team working. The atmosphere was very pleasant, and staff looked relaxed and happy.
There were enough staff to meet people's needs. Records showed staff deployment had improved. [...] Most of the staff had been working at the service since the beginning and this allowed continuity of support.
The service had a strong focus on continuous learning at all levels of the organisation. [...] Some staff had been supported to develop into senior roles such as practitioners and nurses.
Staff were complimentary of the support they received from the registered manager and provider. Staff said, "My manager is open and honest, she is a very kind person, approachable and supportive. [...] She listens to me."
The home had a dedicated and enthusiastic activities coordinator who [...] recruited a second activities coordinator [...] People had access to a variety of activities [...] puzzles, aqua painting, lights therapy, hand massages and music therapy. More sensory activities had been introduced such as smells.
Activities programme offers variety with two coordinators but sticks to basic sessions like puzzles, massages and sensory smells, without specialist therapeutic approaches to really enrich the working day.
puzzles, aqua painting, lights therapy, hand massages and music therapy. More sensory activities had been introduced such as smells to bring back memories especially for people living with dementia
Staff numbers meet needs without rushing but one relative said more staff would be wonderful even if no one is ignored.
One relative said, "I'm sure that as with everywhere, more staff would be wonderful, but we are all aware that that is not always possible. I have never felt that anyone has been ignored or not dealt with in a timely manner"
AI Generated
Last inspected: October 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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