Last updated: 9 February 2026
"Staff feel supported in a positive team culture with enough staffing, but no permanent manager and lack of activities leave leadership unstable and shifts routine."
Accident and incident records did not contain all the information about actions taken following an incident... provider was still in breach of regulation 12.
Staff told us... 'It is much more relaxed... I feel supported.'... Professionals noted 'the whole of the team seems to work really well together now'.
There was enough staff to meet people's needs... We observed a sufficient number of staff on duty... ongoing recruitment programme.
Staff training was refreshed at regular intervals... We saw some evidence of limited supervisions taking place however, these had not been done recently.
There was not a registered manager in post. There was an acting manager in post... There was inconsistent management arrangements for the service.
Records had been completed to show some activities were taking place. However, most people told us no activities were offered and some people said they were bored.
No permanent manager in post, and management has been inconsistent so leadership feels unstable.
There was not a registered manager in post... inconsistent management arrangements for the service.
No regular activities programme, so residents say they are bored and your shifts would be mostly routine personal care.
most people told us no activities were offered and some people said they were bored.
Staff not getting regular supervisions or check-ins from managers.
limited supervisions taking place however, these had not been done recently.
AI Generated
Last inspected: March 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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