Working at ABI Homes - Dyers Mews

People were protected from the risk of harm and abuse. Staff were aware of their responsibilities in relation to safeguarding. However we found records in relation to medicines to be given “when required” were not always detailed.

Staff told us they would have a debriefing session after any incidents and had the opportunity to discuss during their team meetings and supervisions. The provider promoted a learning culture.

Staff told us there were enough staff to support people. We observed there were enough staff on duty during the inspection. Staff took their time with people and engaged with them positively.

Staff told us they received a clear induction and ongoing training to support them in their role. Staff received training appropriate to their role to support staff knowledge and understanding.

People and relatives knew who the manager was and felt able to approach them. One relative told us, “If I have any concerns I raise them with the manager, and they get it sorted.” The registered manager was receptive to our findings.

We observed people actively involved in their day, many people were out participating in their chosen activities. One person told us they were going out for a run, staff supported the person with this activity.