Last updated: 9 February 2026
"People trust the approachable manager to sort concerns and enough staff take time with them, but as-needed medicines records lack detail and no info on stable teams."
People were protected from the risk of harm and abuse. Staff were aware of their responsibilities in relation to safeguarding. However we found records in relation to medicines to be given “when required” were not always detailed.
Staff told us they would have a debriefing session after any incidents and had the opportunity to discuss during their team meetings and supervisions. The provider promoted a learning culture.
Staff told us there were enough staff to support people. We observed there were enough staff on duty during the inspection. Staff took their time with people and engaged with them positively.
Staff told us they received a clear induction and ongoing training to support them in their role. Staff received training appropriate to their role to support staff knowledge and understanding.
People and relatives knew who the manager was and felt able to approach them. One relative told us, “If I have any concerns I raise them with the manager, and they get it sorted.” The registered manager was receptive to our findings.
We observed people actively involved in their day, many people were out participating in their chosen activities. One person told us they were going out for a run, staff supported the person with this activity.
Staff numbers are enough to do the job properly and take time with people, but no info on stable teams or low agency use.
Staff told us there were enough staff to support people. We observed there were enough staff on duty during the inspection.
Training includes induction, ongoing sessions and some specialist topics, but no funded qualifications or career progression paths.
Staff told us they received a clear induction and ongoing training to support them in their role. Staff received training appropriate to their role.
Records for meds given only when needed sometimes lack detail on why they were used.
we found records in relation to medicines to be given “when required” were not always detailed. For example, medicine to support a person with distressed behaviours was administered with the reason given as, “Agitation”... This discrepancy meant the provider would not always be able to robustly review the use of anti-psychotic medicine.
AI Generated
Last inspected: August 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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