Last updated: 10 February 2026
"A family-like culture where staff feel valued and supported with enough staff and good training, but lacking formal oversight of the manager."
2021 targeted inspection: 'People were receiving medicines safely'; improvements to PPE use and 'cleaning schedules for high touch areas had been implemented and were being regularly completed'.
Per 2017 comprehensive inspection: 'It's like a family here; I feel very well supported' and 'staff were extremely positive about the manager... felt valued and listened to'.
Per 2017 comprehensive inspection: 'There are always enough staff working here; it's much better than other places I have worked' with robust recruitment procedures.
Per 2017 comprehensive inspection: 'Staff received the training, support and supervision that they needed' including dementia awareness course and regular supervision.
Per 2017 comprehensive inspection: Registered manager approachable and visible with staff feeling supported, but 'formal systems and processes to oversee the service were not evident'.
Per 2017 comprehensive inspection: People supported with community trips to market and school events, intergenerational projects with local students, cultural festivals.
The provider does not have formal checks to support and oversee the manager properly, so issues can develop before they get fixed.
Per 2017 comprehensive inspection: The registered manager received informal support from the provider, but formal systems and processes to oversee the service were not evident.
AI Generated
Last inspected: March 2021
Management Quality
Well-led: Inadequate
Direct feedback from current and former employees

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