Working at Abbotts Road

Staff were clear about actions and processes they would follow to report any concerns, and knew about action they should take in the event of any safeguarding issues. Risks were well known by staff and safely managed.

Staff commented positively on the support they received from the registered manager. One staff member said, Staff morale is good. We are listened to and our opinions are requested. Another said, I enjoy working here, its very much the peoples home.

There were always adequate numbers of staff on duty to ensure people were supported in all activities of daily living. Staff had worked in the home for a number of years which provided good continuity of care.

We saw there were clear records detailing training that had been provided for staff. The training provided was comprehensive and included training on the specific needs of people using the service.

Relationships between the registered manager and staff were positive and all said communication in the home was good with information about people shared in a timely manner. Staff morale is good. We are listened to and our opinions are requested.

Each person had a personalised plan of care that included preferred activities throughout the week, many of which were held outside the home. People were supported to use community facilities and engage in light household tasks.