Working at Abbotts Court Care Home
Wingate Lane, Durham, DH6 3LP
Operated by Abbotts Court Limited
47 bedsResidential homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.4/10
Key Finding
"Approachable managers, proud family-like culture and safe practices, although basic activities and routine training hold it back."
Safety & Risk
7/10
✓
Risks to people were effectively assessed and monitored. Medicines were managed safely.
Staff Culture
7/10
✓
Staff said they were proud to work at the service and praise its culture and values. One member of staff said, 'It is a warm, inviting place. Staff are all like a big family...'
Staffing Levels
6/10
✓
One member of staff said, 'We're not rushing around, we have enough staff on.'
Training & Dev
6/10
✓
Staff received regular training... One member of staff told us, '[The provider] are really hot with training. They do online and in-house training for things like moving and handling.'
Management
7/10
✓
Staff said the registered manager and provider were approachable and sought their views. One member of staff said, '[The provider] comes around to have a chat and sees if we need anything.'
Programmes
5/10
!
An activities co-ordinator planned and managed activities, which were regularly reviewed to ensure they reflected people's interests.
Points to consider
Only basic activities run by a coordinator with no special programmes mentioned, so days can feel routine.
An activities co-ordinator planned and managed activities, which were regularly reviewed to ensure they reflected people's interests.
Staffing is enough to avoid rushing but no details on low staff turnover or minimal agency use.
Staff told us sickness and holiday leave was covered to ensure there were always enough staff at the service. One member of staff said, 'We're not rushing around, we have enough staff on.'
Regular training covers basics like moving people but no specialist courses or funded qualifications.
They do online and in-house training for things like moving and handling.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2022
Good
Safe
?
Not rated
Effective
?
Not rated
Caring
?
Not rated
Responsive
?
Not rated
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews