Working at Abbots Wood Manor

Systems were in place to assess risk and people were protected from the risk of abuse. Medicine systems and processes were safe with learning from errors.

Staff felt supported by a clear management structure and received supervision and support when needed. Staff feedback was positive.

Staffing levels were good, and people told us staff were always available when they needed them. Recruitment was ongoing and agency staff had been used when required.

Staff received all mandatory training needed to ensure they had the skills to meet people's needs. When further training needs were identified, this had been sourced.

The registered manager and clinical lead had oversight of all areas of the day to day running of the home. Staff felt supported by a clear management structure and received supervision and support when needed.

Abbots Wood Manor employed a lifestyle and wellbeing coach who arranged regular activities for people. Activities were numerous and varied including exercise classes, baking, carpet bowls, pampering and quizzes.