Working at Abbot Care Home

Staff aren't always following repositioning and eating plans, leaving people at risk of skin sores or choking.

We observed people... not receive appropriate repositioning. For example, we observed some people were not assisted to change position for extended periods... Other people we observed were repositioned between 2 positions only... We observed two people in a reclined position whilst being supported to eat. This meant they were at increased risk of experiencing swallowing difficulties and/or choking.

Some staff are behind on key training needed for their jobs, like food hygiene for kitchen workers.

some staff still remained out of date for training that was key to their role. For example, 5 staff who worked in hospitality and catering, were out of date for food hygiene training.

Staffing covers needs okay but lots of new staff from other cultures need training to fit in, and nights can mean long waits for help.

large influx of new staff from different cultures and this was difficult as they did not know how to interact... one person told us, “They are responsive during the day but the wait nighttime is dreadful. I have to wait.”