Working at Abbeyvale Care Centre
Laidler Close, Hartlepool, TS27 4QP
Operated by Essential Care & Support Ltd
42 bedsResidential homes
Workplace Score
6.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.2/10
Key Finding
"Supportive approachable management and good staff teamwork with strong safety, but uncertain staff retention and basic training hold it back."
Safety & Risk
8/10
✓
We were assured the service were following safe infection prevention and control procedures including thermal imaging cameras, PPE training and continual audits. Per 2020 targeted inspection.
Staff Culture
7/10
✓
Staff morale and teamwork were good. One staff member said, 'This is a good team of staff. They are very caring and work well together.' Per 2019 comprehensive inspection.
Staffing Levels
5/10
!
People and relatives told us there were enough staff to support their needs. One person told us, 'There's always staff when I need them.' Per 2019 comprehensive inspection.
Training & Dev
5/10
!
Staff received appropriate training and supervision. Per 2019 comprehensive inspection.
Management
7/10
✓
Staff told us the registered manager was approachable, supportive and kept them updated. Per 2019 comprehensive inspection.
Programmes
5/10
!
People were supported to take part in activities including bingo, dominoes, quizzes, shopping, fetes, church services, themed food nights and entertainers. Per 2019 comprehensive inspection.
Points to consider
Staff numbers are enough for basic needs but no info on agency use or long-term staff retention.
People and relatives told us there were enough staff to support their needs. One person told us, 'There's always staff when I need them.' Per 2019 comprehensive inspection.
Only standard training and supervisions, no specialist courses or funded qualifications.
Staff received appropriate training and supervision. Per 2019 comprehensive inspection.
Basic activities like bingo, quizzes and outings with a coordinator, but no specialist programmes to make the role more varied.
People were supported to take part in activities including bingo, dominoes, quizzes, shopping, fetes, church services, themed food nights and entertainers. Per 2019 comprehensive inspection.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews