Last updated: 10 February 2026
"Supportive and approachable managers with staff feeling valued, but mealtime delays and incomplete recruitment files need attention."
Effective safeguarding procedures were in place. Systems were in place for the safe management of people's medicines. The registered manager monitored all incidents and accidents and took action to prevent any further occurrence.
Staff told us they felt supported in their role and that the registered manager was always available to speak to about their role and the needs of people.
Sufficient staff were on duty to meet the needs of people. However, during mealtimes people were seen waiting in the dining room whilst staff were busy supporting people with their meals in their bedrooms... Systems in place for the recruitment of staff required reviewing. Not all staff applications had been fully completed.
People were supported by staff who received support and training for their role. Staff told us they felt supported in their role and that they received regular supervision from their line manager.
Staff spoke positively about the support they received from the registered manager... 'Gives the tools to do the job well. Manager and deputy manager are very approachable.' The registered manager and area manager were systematically working through all areas of the service to identify and address areas of improvement.
An activities co-ordinator was employed at the service who knew people well. The co-ordinator spent time with people both individually and in groups offering stimulation via discussion and activities.
Enough staff overall but mealtimes get stretched with people waiting and food cooling down, plus some recruitment files need completing properly.
Sufficient staff were on duty to meet the needs of people. However, during mealtimes people were seen waiting... One person told us; 'Often, if you have your meal in the room [bedroom] it's cold.'... Not all staff applications had been fully completed.
Only standard training mentioned with supervision, no specialist courses or qualifications funded.
People were supported by staff who received support and training for their role. Staff told us they felt supported in their role and that they received regular supervision from their line manager.
Activities coordinator does one-to-one and group sessions but no details of varied or creative programmes to make the job more interesting.
An activities co-ordinator was employed at the service who knew people well. The co-ordinator spent time with people both individually and in groups offering stimulation via discussion and activities.
AI Generated
Last inspected: May 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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