Working at Abbeygate Rest Home

There were effective systems and processes in place to protect people from avoidable harm. Risk assessments were completed to identify risks... Staff reviewed the risk assessments monthly.

There was a no blame culture within the home, and as well, there was a weekly reflection sheet filled in by senior staff looking at what went well and what could have gone better.

People told us there were enough staff to meet their needs. Staff told us staffing levels were assessed against a dependency assessment and they never felt rushed looking after people.

Staff said they were well supported from induction onwards. Staff were encouraged to further develop their skills, knowledge and experience. The home participated in an apprentice training scheme.

The manager promoted an open-door approach and a no blame culture within the home. They understood their requirements under the duty of candour.

People told us there were a variety of activities offered daily; they could choose to engage with these or not. External agencies also provided entertainment in the home. Small clubs had been set up and these were also popular.