Working at Abbeygate Care Centre
2 Leys Road, Brierley Hill, DY5 3UR
Operated by Dhillon Care Ltd
17 bedsResidential homes
Workplace Score
5.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.4/10
Key Finding
"Staff get good training, feel supported and provide engaging activities, but unreliable audits and stretched staffing when things go wrong hold it back."
Safety & Risk
6/10
✓
protocols in place lacked detail. We also noted body maps were inconsistently completed when showing staff where to apply creams.
Staff Culture
6/10
✓
Staff felt supported and listened to and were confident any concerns they may raise would be dealt with appropriately.
Staffing Levels
5/10
!
"I think we have enough staff, although I've noticed if one thing goes wrong it can put us behind."
Training & Dev
6/10
✓
Staff told us and records confirmed, they were supported through training to provide effective care for people.
Management
4/10
!
some audits had failed to identify some areas that came to light during the inspection.
Programmes
6/10
✓
The activities co-ordinator worked three days a week and was aware of people's interests. On the days she was not there, staff stepped in and arranged activities.
Points to consider
The manager's audits missed some problems like gaps in medication details, so oversight is not fully reliable.
some audits had failed to identify some areas that came to light during the inspection. For example, body maps had not been consistently completed for the application of creams. Protocols for 'as and when required' medicines lacked detail
Staffing is adequate but gets stretched if something unexpected happens on shift.
"I think we have enough staff, although I've noticed if one thing goes wrong it can put us behind."
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews