Working at Abbeyfield Residential Care Home - The Grove

Medicines were not managed safely. The provider failed to have robust systems in place to demonstrate medicines were effectively managed. Breaches in Regulations 12(1), (2) for safe care and treatment.

Staff spoke about low morale amongst staff and not working together as a team. Comments included, “Team morale is not good. We are not working as a team. The old staff are resistant to change” and “There are lots of conflict between staff and they don't want to work with each other.”

The provider did not always make sure there were enough qualified, skilled and experienced staff. Permanent staff did raise concerns about the use of agency staff and how they were sometimes not skilled to meet people’s needs. “There’s been an increase in agency, who are not familiar faces, and they don’t know mum well.”

Records we reviewed did not clearly evidence that staff had received up to date training relevant to their role. It was unclear from the training matrix which staff were up to date with their training.

There currently was not a registered manager employed by the service. Staff told us they did not feel that management was always visible within the service. Comments included, “Management is not really visible and that has an impact on the service”

People had access to activities and their local community. Comments included, “I am able to go out, can't shop anymore sadly but do enjoy trips out.” Per 2020 inspection: activities coordinators arranged entertainment, gardening talks, cookery club.