Working at Abbeyfield Residential Care Home - Castle Farm
Castle Farm Road, Newcastle Upon Tyne, NE3 1RF
Operated by Abbeyfield Northumbria
24 bedsResidential homes
Workplace Score
7.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.5/10
Key Finding
"Staff feel happy and supported by an approachable manager with stable staffing, although training lacks specialist courses."
Safety & Risk
7/10
✓
2022: All infection prevention and control assured effective; per 2019: Risks well managed, safe medicines administration, good safeguarding knowledge.
Staff Culture
8/10
✓
Per 2019: Staff happy in their work, registered manager approachable, one staff said 'It is the best place I have ever worked'.
Staffing Levels
8/10
✓
No agency staff required during pandemic for continuity of care; increased staffing levels for cleaning and testing (2022).
Training & Dev
6/10
✓
Per 2019: Staff training up to date, new staff induction, regular supervisions and annual appraisals.
Management
8/10
✓
Per 2019: Staff happy, registered manager approachable, 'It is the best place I have ever worked'; 2022: recognised impacts of isolation and took proactive steps.
Programmes
7/10
✓
2022: Employed second activities organiser, reintroducing visiting pianist; per 2019: 'The home is alive with activities', residents' committee, links with schools, baby group, church.
Points to consider
Only standard training and supervisions, no specialist courses or funded qualifications.
Staff were supported in their role and received regular supervisions and an annual appraisal. New staff completed an induction to the service and staff training was up to date. (per 2019)
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews