Working at Abbeyfield Lear House
Lear House, Wirral, CH48 5DT
Operated by Abbeyfield Hoylake & West Kirby Society Limited
33 bedsResidential homes
Workplace Score
3.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 3.6/10
Key Finding
"Staff feel valued with good training and engaging activities, but serious safety risks from expired medicines and poor cleaning hold it back."
Safety & Risk
1/10
✕
One person was administered medicines that had passed their expiry date... infection prevention and control (IPC) practices at the service were not always safe or hygienic. There was a strong, unpleasant odour in parts of the home
Staff Culture
5/10
!
Staff consistently reported feeling valued, respected, and well-supported in their roles
Staffing Levels
3/10
✕
Staff had mixed views regarding staffing levels. Staff told us “Staffing levels are ok at times, mostly there is enough staff, but we could sometimes do with an extra carer on, but we manage well” and we observed seven individuals... without any staff presence
Training & Dev
5/10
!
staff were equipped with the appropriate skills and knowledge through a robust training programme, supplemented by a range of additional learning opportunities in relevant areas. Staff received regular supervision
Management
2/10
✕
limited managerial oversight and accountability, which impacted the service’s ability to consistently identify, monitor, and respond to key risks in a timely manner
Programmes
6/10
✓
dedicated care activities coordinator who arranges all sorts of things. Kids visiting, animals, singers come in, it’s great, they also have regular events, celebrate birthdays etc
Points to consider
Serious safety risks from medication errors like expired drugs, missed doses, and poor cleaning with dirty equipment and bad smells everywhere
One person was administered medicines that had passed their expiry date. Additionally, expired medicines... There was a strong, unpleasant odour in parts of the home including people’s bedrooms and some toilets were heavily stained
Weak leadership with poor oversight and audits that miss major problems like safety risks and incident reporting
limited managerial oversight and accountability... governance systems in place were not effective. Audits carried out by the provider/registered manager did not identify the concerns we found
Recruitment checks are sloppy with missing references and incomplete records, and staffing sometimes stretched thin with no staff watching vulnerable people
Recruitment records were inconsistent, with some containing incomplete application forms... we observed seven individuals... seated in the lounge for an extended period without any staff presence
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2025
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews