Working at Abbeyfield House

Systems and processes to safeguard people from the risk of abuse. However, people's prescribed creams were not always clearly labelled to detail when they had been opened. The registered manager took immediate steps.

Staff told us they felt supported... 'It's a good place to work, it suits me down to the ground.' We received mixed feedback from staff and relatives about how effective communication was at the home.

Staffing levels were maintained at the agreed level to support people safely. Staff and relatives told us there were enough staff to meet people's needs. 'There is no rushing.'

Staff received an induction and regular training... All staff had achieved, or were working towards a level 3 diploma in Health and Social Care. The registered manager reviewed staff training needs on a monthly basis.

Staff told us they felt supported in their role and spoke positively about the registered manager. One staff member said, 'I have every confidence in my team leader.'

A sensory room was in place... People had individual weekly plans for activities they were involved in choosing. One person enjoyed a sensory activity... another went out for a walk.