Working at Abbeyfield House - New Malden
California Road, New Malden, KT3 3RL
Operated by Abbeyfield Society (The)
36 bedsResidential homes
Workplace Score
4.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 4.5/10
Key Finding
"Staff handle safety well and provide engaging activities, but no permanent manager and recent instability have lowered staff morale."
Safety & Risk
7/10
✓
The service managed incidents affecting people's safety well. Staff recognised incidents and reported them appropriately and managers investigated incidents and shared lessons learned.
Staff Culture
4/10
!
There had been a recent period of instability within the management of the home and this had had an impact on staff morale... The survey responses did identify a number of areas that required improvement... staff not feeling valued.
Staffing Levels
5/10
!
There were sufficient numbers of staff to keep people safe, meet their needs and spend time engaging with them. Whilst this recruitment was happening, there was a reliance on agency staff in these positions.
Training & Dev
5/10
!
Per 2022 comprehensive inspection: Staff underwent induction, training and supervision to support them undertake their roles.
Management
2/10
✕
At the time of our inspection the registered manager was not in post overseeing the day to day management of the service.
Programmes
5/10
!
Per 2022 comprehensive inspection: The provider had employed an activities coordinator who provided stimulation to people by engaging them in a variety of individual and group activities.
Points to consider
No permanent manager in place, deputy is covering day to day running.
the registered manager was not in post overseeing the day to day management of the service. The deputy manager was currently acting up
Staff morale lowered by recent management instability and some do not feel valued.
a recent period of instability within the management of the home and this had had an impact on staff morale... staff not feeling valued
Some agency workers covering night shifts and chef role while recruiting.
the deputy manager was in the process of recruiting a chef and night care workers. Whilst this recruitment was happening, there was a reliance on agency staff in these positions.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews