Working at Abbeyfield House

Managers have a long history of breaking rules and their checks miss key problems like missing medicine records.

The provider had been in breach of the regulations at 7 of their 8 inspections since 2015. Quality assurance checks were taking place, lessons had been learnt in a number of areas. However, checks had failed to identify issues relating to medicine records.

Not all staff are up to date on important training like dementia care and safeguarding.

Not all staff were up to date with training around dementia, safeguarding and learning disabilities.

Medicine records are often incomplete, like missing details for as-needed medicines for 7 people.

Records for 7 people's 'as and when required' medicines were missing.