Last updated: 9 February 2026
"Staff feel supported with regular training and supervisions, but no activities programme and incomplete quality checks hold it back."
There was an up to date infection prevention and control policy and all staff completed relevant training. The service received a score of 92% at the most recent infection prevention and control audit.
Per 2019 comprehensive inspection: Staff told us they felt supported and spoke positively about the management of the service. A comment from staff was, 'Managers are brilliant...'
Per 2019 comprehensive inspection: Staffing levels during the inspection appeared adequate. Staff could respond to people's support needs in a timely way.
Per 2019 comprehensive inspection: Staff were supported with training, learning and development opportunities. Staff also received regular supervisions and told us they were supported on daily basis.
Per 2019 comprehensive inspection: quality assurance processes had improved since the last inspection. However, they were not always effective. We made a recommendation about this.
Per 2019 comprehensive inspection: No activities, engagement programmes, coordinator, or creative approaches described; only routine personal care and resident choice in daily timings mentioned.
Quality checks miss some problems, so issues like confusing daily notes and missed fire door checks are not always spotted.
quality assurance systems had not picked up some of the issues identified at this inspection.
Recruitment misses some checks like full job history and ID for staff, so new team members aren't always fully vetted.
Recruitment processes were not always safe and compliant with regulation. We found staff had not provided full employment history, and not all staff had proof of identity.
No activities programme or coordinator, so the role is mostly routine personal care with little variety.
No specific mention of structured activities, coordinator, pet therapy, outings, or engagement programmes in either report.
AI Generated
Last inspected: October 2020
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp