Last updated: 10 February 2026
"Supportive management and positive staff culture with good training, although staff feel busy and activities lack innovation."
2022 targeted inspection: Assured on infection prevention, PPE use, testing, cleaning, up-to-date policy; per 2019: Staff trained in safeguarding, risk assessments, safe medicines management.
Per 2019 comprehensive inspection: Staff said 'We're very lucky on the management side because we can speak out and discuss things openly and management listen to us and are very supportive.'
Per 2019 comprehensive inspection: 'The home was well-staffed... Staff told us they were busy but always able to meet people's needs. Nobody's left waiting here.'
Per 2019 comprehensive inspection: Staff completed induction and mandatory and person-specific training, supported through training programme, mentoring, supervision and appraisals; extensive end of life training.
Per 2019 comprehensive inspection: Staff told us 'We can talk to [registered manager] and [provider] about anything. We can always get hold of them and they will always listen and do their upmost to help no matter what the issue is.'
Per 2019 comprehensive inspection: Extensive programme with activity co-ordinators, musical activities, dignity action day, expressive therapy, Chinese New Year, church choirs, nursery visits.
Staffing is sufficient for timely care and call bells are answered quickly but staff say they feel busy.
Staff told us they were busy but always able to meet people's needs. One staff member told us, 'Nobody's left waiting here, it wouldn't be allowed, and during quiet times we can sit and talk to the residents which they enjoy.'
Activities programme has variety and a coordinator for things like music, themed days and visitors but no specialist innovative approaches.
There was a range of activities on offer. We saw a musical activity... extensive programme... dignity action day, expressive therapy, and Chinese New Year celebrations. Religious services... church choirs visited... children from a nursery visited.
AI Generated
Last inspected: March 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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