Working at Abbey Village
34 Wrawby Street, Brigg, DN20 8BP
Operated by Abbey Village Limited
34 bedsResidential homes
Workplace Score
3.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 3.2/10
Key Finding
"Staff feel well supported by an approachable manager and positive culture, but staffing shortages, training gaps and medication mistakes hold it back."
Safety & Risk
2/10
✕
People were not supported to take their medicines as prescribed... We identified significant concerns in relation to medicines practices and people had not always received their medicines as prescribed.
Staff Culture
5/10
!
Staff spoke positively about the new registered manager, and the management team told us they were keen to address the issues identified.
Staffing Levels
2/10
✕
There were not always enough suitably trained staff to meet people’s needs, which resulted in care being task focussed. Some people were left waiting for unacceptable periods for support with their personal care and continence needs.
Training & Dev
2/10
✕
The provider’s training matrix showed significant gaps in staff training... There was no evidence that staff received training in relation to stoma care, catheter care and oxygen use, even though there were people using the service who had care needs in these areas.
Management
4/10
!
Staff spoke positively about the registered manager and said they felt well supported in their role. They told us the registered manager was approachable and listened to them.
Programmes
4/10
!
We observed some activities taking place at the home, such as a ‘pub afternoon’. There was though limited interaction for those who chose not to engage in the group activities.
Points to consider
Not enough staff so people wait too long for personal care and you have to rush tasks.
Some people were left waiting for unacceptable periods for support with their personal care and continence needs.
Big gaps in training like no one skilled in catheter care, stoma care or using oxygen.
The provider’s training matrix showed significant gaps in staff training... no evidence that staff received training in relation to stoma care, catheter care and oxygen use
Medication mistakes happen like people missing doses or getting tablets late.
People were not supported to take their medicines as prescribed. There were gaps in administration records and some people were out of stock of medicines, including critical medicines.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2024
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews