Working at Abbey View

Without exception people and their relatives believed Abbey View to be safe. Staff had participated in safety related training included safeguarding training... Accidents, incidents and near misses were recorded... for a review of incidents and the actions taken

recent work by them and their staff team had further improved staff morale and the atmosphere in the service... high levels of satisfaction across all staff. Staff told us... 'I am proud to say we have a manager who is approachable'

There had been significant use of agency staff due to vacancies in the permanent staff team. This had reduced over recent weeks as several staff appointments had been made and staff... were commencing in post.

Staff training was ongoing, from attending the providers induction academy, to updates and supportive supervisions... Staff were encouraged and supported to complete qualification training... compliance for training was 100%.

People, relatives and staff told us the home was exceptionally well-led. We received only positive feedback about the management team... registered manager and clinical lead worked shifts providing care if they were not able to cover staff absence.

A wide range of opportunities for people to get involved in activities... trips to people's hometowns, visiting an airfield... Staff were now more proactive in dealing with falls and, over a 4-week period, falls dropped by 42%