Working at Abbey House
93 Station Road, Southampton, SO31 5AH
Operated by Dolphin Homes Limited
8 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.6/10
Key Finding
"Approachable manager and supportive culture where staff feel valued, but reliance on agency staff and stretched nights hold it back."
Safety & Risk
7/10
✓
Staff understood their responsibilities to safeguard people from abuse. There were appropriate policies and systems in place to safeguard people. There was a culture of positive risk taking.
Staff Culture
7/10
✓
Staff felt respected, supported and valued. Comments included, 'Our manager... is easy to talk to and very willing to help with any problems, very hands on ... open door policy'
Staffing Levels
5/10
!
Most staff confirmed there were enough staff, although agency staff were required to support staffing levels.
Training & Dev
7/10
✓
The provider worked with the Prader-Willi Syndrome Association UK to develop their bespoke training for staff. Per 2019 comprehensive inspection: Staff had training in Prader-Willi syndrome, supporting behaviours which may challenge.
Management
8/10
✓
The registered manager was visible in the service and approachable for people and staff. We observed the open-door policy in place within the service.
Programmes
6/10
✓
Per 2019 comprehensive inspection: Abbey House has an appointed activities co-ordinator... arranging places to visit, hobbies... horse riding, swimming, volunteering at farm. 2022: the service offered a choice of several activities outside of the service every day.
Points to consider
Staffing is adequate but they rely on agency workers and nights can feel stretched during crises.
Most staff confirmed there were enough staff, although agency staff were required to support staffing levels... some staff felt the staffing levels at night were not always enough to meet people's needs when a person experienced a crisis.
Activities have a coordinator and variety like outings and hobbies but no specialist programmes or innovations to make the role more enriching.
the service offered a choice of several activities outside of the service every day which people enjoyed, the in-house activities were not as variable.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews