Working at Abbey House Residential Care Home
20-22 Albert Road, Bexhill On Sea, TN40 1DG
Operated by Angel Healthcare Limited
23 bedsResidential homes
Workplace Score
6.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.7/10
Key Finding
"Approachable management and supportive culture with good training, but uncertain staff retention and basic activities without a dedicated coordinator hold it back."
Safety & Risk
7/10
✓
People received safe care and support... Accidents and incidents were recorded and lessons learnt to prevent re-occurrences. Risk assessments were clear, and up to date.
Staff Culture
7/10
✓
Staff told us they felt supported by management. They said, 'I can raise anything with the manager and know I will be listened to.'
Staffing Levels
6/10
✓
There were enough staff to support people safely. Staffing levels were assessed and based on people's care needs.
Training & Dev
7/10
✓
Per 2019 comprehensive inspection: Specialist training was provided to ensure staff could meet the needs of people living at Abbey House. This included dementia awareness training and training on diabetes. All staff received regular supervision and appraisal.
Management
7/10
✓
The management team was approachable and visible to people, staff and visitors. Staff were positive about their roles in the service and felt that teamwork was good.
Programmes
6/10
✓
Per 2019 comprehensive inspection: There were a range of activities... singing group... pet therapy and singers. There were regular exercise sessions offered, along with bingo, arts and crafts, reminiscence, poetry, quizzes, flower arranging, cake decoration and nail care.
Points to consider
Staffing meets basic needs but no details on low staff turnover or agency use, so shifts might not always feel relaxed.
There were enough staff to support people safely. Staffing levels were assessed and based on people's care needs.
Some regular activities like bingo, arts and crafts, and pet therapy but no dedicated coordinator or special innovative programmes.
Per 2019 comprehensive inspection: regular exercise sessions offered, along with bingo, arts and crafts, reminiscence, poetry, quizzes, flower arranging, cake decoration and nail care... Occasional external entertainers visited such as pet therapy and singers.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews