Working at Abbey House Nursing Home

Managers did not always report abuse concerns to the local council for them to check if more action was needed, and did not always tell the regulator about them

had not always then identified that a safeguarding alert should also have been raised with the local authority, for them to assess if any further actions were required. Leaders had not always submitted safeguarding notifications to CQC

Leadership oversight meant some abuse concerns were not properly notified even after keeping people safe

The registered manager had ensured people’s safety, following concerns of abuse but had not then always raised a safeguarding alert with the local authority

Staffing is adequate with enough staff to meet needs but no details on low agency use or stable team

People said there were enough staff, who all treated them well and who understood how to look after them