Working at Abbey House
Stokes Drive, Leicester, LE3 9BR
Operated by Leicestershire County Care Limited
37 bedsResidential homes
Workplace Score
6.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.0/10
Key Finding
"Supportive management and a friendly staff culture stand out, but occasional staff shortages, rapid turnover and lapses in responding to call bells hold it back."
Safety & Risk
6/10
✓
The provider had a proactive and positive culture of safety... Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt... However, further development was required to ensure all areas of learning were embedded.
Staff Culture
7/10
✓
One staff member told us, “I really enjoy working here, everyone is lovely and supportive.” Another staff member told us, “I’m happy working here. Everyone is supportive and the manager too. Friendly staff group.”
Staffing Levels
5/10
!
We received mixed feedback from people and their relatives about the availability of staff. For example, one relative told us, “They suffer sometimes from staff shortages.” Another relative told us, “The turnover of staff seems quite rapid. However generally there are enough staff to meet people’s needs.”
Training & Dev
5/10
!
People were supported by staff who were well trained and received information and supervision to ensure they were working in line with best practice guidance and standards.
Management
7/10
✓
Staff described the manager as supportive and knowledgeable. “[Registered Manager] is very approachable.”
Programmes
6/10
✓
Activity staff were on hand to support and encourage people 7 days a week and we observed a wide range of activities being made available... snakes and ladders game... sing-a-longs, craft days.
Points to consider
Staff numbers are usually enough but relatives mention occasional shortages and quick staff turnover.
“They suffer sometimes from staff shortages.” “The turnover of staff seems quite rapid. However generally there are enough staff to meet people’s needs.”
Only standard training and monthly supervisions mentioned, no specialist courses or funded qualifications.
Staff were knowledgeable and received training suitable to their roles.
Staff sometimes miss immediate needs like answering call bells or noticing someone wants a drink at meals.
We observed one person calling for assistance when no staff were available to attend, and staff did not recognise signs indicating a person wanted a drink during meal service.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews