Working at Abbey House

The service facilitated positive risk taking in a safe way. This included safe administration of medicines. Staff understood their responsibilities in protecting people from abuse and knew how to respond to any concerns appropriately.

Staff were very positive about the team work, the support they received from the registered manager and about the empowering culture that was promoted by the service. Staff felt valued, had a high level of job satisfaction and were very proud to work at Abbey House.

People were supported by sufficient numbers of staff to meet their needs safely. This included one-to-one support hours in place when in the service and required two-to-one support when accessing the community.

The provider invested in training to ensure staff were very skilled and knowledgeable. Staff completed a comprehensive induction and they had access to a range of essential training and courses specific to the people who used the service. Staff received regular supervision and annual appraisals.

The service was exceptionally well-led by a registered manager who demonstrated strong values, led by example and had embedded an open and caring culture. They worked in partnership with other organisations, shared best practice and strove to continually improve the service.

Staff had worked with the college to introduce Lego therapy; staff used this fun pastime to provide challenging and structured learning sessions... The provider had developed creative activities that promoted and enhanced people's learning and wellbeing... software applications (apps) on their phones or tablet computers.