Working at Abbey Healthcare- Aarandale Manor
Holders Hill Road, London, NW7 1ND
Operated by Abbey Healthcare (Mill Hill) Limited
65 bedsNursing homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.4/10
Key Finding
"Supportive management and positive staff morale ensure good safety, but inconsistent supervision and basic activities need improvement."
Safety & Risk
7/10
✓
Risks identified with people's health, medical and care needs had been assessed and documented with clear guidance on how to minimise the identified risk to keep people safe.
Staff Culture
7/10
✓
Staff also spoke positively about the new manager and the impact this has had on staff morale and working practices.
Staffing Levels
6/10
✓
We observed there to be enough numbers of staff available to meet people's needs safely.
Training & Dev
5/10
!
Records of supervision did not always support what care staff told us and we found that care staff did not always receive the frequency of supervision as stated within the provider's supervision policy.
Management
7/10
✓
Staff told us that they felt appropriately supported and that the management team were always available to provide direction and guidance.
Programmes
6/10
✓
Per 2019 comprehensive inspection: An activities co-ordinator... activity board displayed... listed a variety of daily activities which included exercise, ball games, quizzes, sing along, story-telling, entertainers, pampering sessions.
Points to consider
Staff get required training and induction, but one-on-one supervision sessions with managers and yearly reviews are not always done on time.
records of supervision did not always support what care staff told us... appraisals for staff were yet to be completed
Staff numbers are enough for safe care, but nothing special like low staff turnover or minimal agency use is mentioned.
We observed there to be enough numbers of staff available to meet people's needs safely. Care staff told us that there were no concerns around staffing arrangements
There is a coordinator running regular basic activities like quizzes, games, and sing-alongs, but no specialist or innovative programmes to vary the workday.
Per 2019 comprehensive inspection: activity board displayed in each area of the home, listed a variety of daily activities which included exercise, ball games, quizzes, sing along
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews