Working at Abbey Court Care Ltd

Infection control is seriously weak with wrong PPE use and no temperature checks for staff or visitors.

PPE was not always used correctly. For example, a staff member wore a mask which did not align with guidelines. Temperature checks and symptom screening was not in place for visitors. Staff members did not have temperatures regularly checked.

Staff don't know infection control procedures well even after training and can't remember what they learned.

Staff knowledge of infection control practices and PPE use wasn't always adequate. Staff we spoke with were unable to advise what training they had received in this area, although we were informed all staff had received relevant training.

Managers fail to oversee cleaning of high touch areas properly, leaving hygiene risks unchecked.

There was a lack of oversight about maintaining the hygiene of high touch areas in the home.