Working at Abbey Court Care Home - Leek
Buxton Road, Leek, ST13 6NF
Operated by Knights Care Limited
50 bedsNursing homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.4/10
Key Finding
"Staff feel valued in a positive culture with good training, but management audits and accident notifications are sometimes unreliable."
Safety & Risk
7/10
✓
Per 2019 comprehensive inspection: People felt safe, protected from abuse with effective safeguarding and risk management; 2022 targeted inspection: assured provider was preventing and managing infections effectively.
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: 'I enjoy working here. I never feel like I am not a part of the team.' Staff felt motivated, proud and there was an open-door policy.
Staffing Levels
6/10
✓
Per 2019 comprehensive inspection: additional staff had been recruited and the use of agency staff had been reduced; 2022: measures in place to mitigate COVID-19 related staff pressures.
Training & Dev
7/10
✓
Per 2019 comprehensive inspection: 'The training is very good. We get a lot of updates. I've done NVQ Level 2 and they encouraged me to do Level 3'.
Management
5/10
!
Per 2019 comprehensive inspection: Staff felt supported and valued by the management team but audits had not identified some concerns we found during our inspection.
Programmes
6/10
✓
Per 2019 comprehensive inspection: Lifestyle and Wellbeing team organised a varied programme of events including regular outings, film shows, dancing, exercise, quizzes and church services.
Points to consider
Managers sometimes miss notifying regulators about serious accidents on time and audits do not always spot problems, so oversight is not fully reliable.
Per 2019 comprehensive inspection: two serious injury notifications had not been sent to us.
Staff levels are adequate with reduced agency use but COVID caused pressures needing extra measures to manage.
2022 targeted inspection: The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures.
Activities include varied events and outings run by a wellbeing team but no specialist programmes or innovations to make the role more varied and fulfilling.
Per 2019 comprehensive inspection: programme of events was displayed, which included coffee time, dancing, exercise and quizzes.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews