Last updated: 9 February 2026
"Staff feel valued in a positive culture with good training, but management audits and accident notifications are sometimes unreliable."
Per 2019 comprehensive inspection: People felt safe, protected from abuse with effective safeguarding and risk management; 2022 targeted inspection: assured provider was preventing and managing infections effectively.
Per 2019 comprehensive inspection: 'I enjoy working here. I never feel like I am not a part of the team.' Staff felt motivated, proud and there was an open-door policy.
Per 2019 comprehensive inspection: additional staff had been recruited and the use of agency staff had been reduced; 2022: measures in place to mitigate COVID-19 related staff pressures.
Per 2019 comprehensive inspection: 'The training is very good. We get a lot of updates. I've done NVQ Level 2 and they encouraged me to do Level 3'.
Per 2019 comprehensive inspection: Staff felt supported and valued by the management team but audits had not identified some concerns we found during our inspection.
Per 2019 comprehensive inspection: Lifestyle and Wellbeing team organised a varied programme of events including regular outings, film shows, dancing, exercise, quizzes and church services.
Managers sometimes miss notifying regulators about serious accidents on time and audits do not always spot problems, so oversight is not fully reliable.
Per 2019 comprehensive inspection: two serious injury notifications had not been sent to us.
Staff levels are adequate with reduced agency use but COVID caused pressures needing extra measures to manage.
2022 targeted inspection: The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures.
Activities include varied events and outings run by a wellbeing team but no specialist programmes or innovations to make the role more varied and fulfilling.
Per 2019 comprehensive inspection: programme of events was displayed, which included coffee time, dancing, exercise and quizzes.
AI Generated
Last inspected: July 2019
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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